1. Who We Are
energyscience.in is operated by Aura Photo Science, Thane, Maharashtra — the authorised Energy HygieneX franchise for Mumbai city and Gujarat state ("we", "us", "our"). This Privacy Policy explains what personal information we collect through this website, why we collect it, how we protect it, and the choices you have. By using this website you consent to the practices described here.
2. Information We Collect
We collect only what we need to serve you:
- Information you give us — name, email address, phone number, city, and message contents when you submit an enquiry form, book a service, or contact us on WhatsApp.
- Order information — the product ordered and your delivery details when you purchase through Razorpay or WhatsApp.
- Technical information — standard, privacy-respecting analytics such as pages visited, approximate location (city level), device and browser type. This data is aggregated and does not personally identify you.
We do not knowingly collect sensitive personal data (financial, biometric, or health-related information) through this website, and our services are not directed at children under 18.
3. How & Why We Use Your Information
- To respond to your enquiries and provide quotations
- To schedule and deliver Energy Hygiene audits and Aura Radionics Wellness sessions
- To process, ship, and support your product orders
- To provide customer support over WhatsApp, phone, or email
- To improve our website and services using aggregated, anonymised analytics
- To share occasional service updates — only where you have consented, and you may opt out at any time
4. Our Data Promise
We never sell your data. We never make it publicly visible. We never share it with advertisers. Your information is stored on encrypted servers hosted in Indian data centres and handled in accordance with the Digital Personal Data Protection Act (DPDP Act), 2023 and the Information Technology Act, 2000 with its applicable rules.
5. Who We Share Data With
We share your information only with the service providers strictly necessary to run this website and fulfil your requests:
- Razorpay — processes your payments on its PCI-DSS-compliant infrastructure. We never see or store your card, UPI, or banking details.
- Form delivery service — securely relays your enquiry form submissions to our support inbox.
- Courier partners — receive your name, address, and phone number solely to deliver your order.
- WhatsApp (Meta) — if you choose to contact us there, your chat is governed by WhatsApp's own terms and end-to-end encryption.
We may disclose information if required by law, court order, or a lawful request from an Indian government authority.
6. Cookies & Analytics
This website uses only essential cookies and lightweight analytics needed for it to function and improve. We do not use invasive cross-site tracking or advertising cookies. You can disable cookies in your browser settings at any time; the website will continue to work.
7. Data Retention
We keep enquiry details only as long as needed to serve you and for a reasonable follow-up period. Order records are retained as required by Indian tax and accounting law. When data is no longer needed, it is securely deleted.
8. Your Rights
Under the DPDP Act, 2023 you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for updates or communications at any time
- Raise a grievance about how your data is handled
To exercise any of these rights, email [email protected] — we respond within a reasonable time and without charge.
9. Security
We protect your information with encryption in transit (HTTPS), encrypted storage on servers located in Indian data centres, and access limited strictly to the team members who need it to serve you. No method of transmission over the internet is 100% secure, but we follow recommended industry practices to safeguard your data.
10. Third-Party Links
Pages on this website link to YouTube (educational videos), Razorpay (payments), and WhatsApp (chat). Once you leave energyscience.in, those platforms' own privacy policies apply. We encourage you to review them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect when published on this page, with the "Last updated" date revised. Significant changes will be highlighted on the website.
12. Contact & Grievance Officer
For privacy questions, data requests, or grievances:
Aura Photo Science · Thane, Maharashtra
Email: [email protected]
WhatsApp: +91 7506 7506 85
