1. Overview
This policy applies to all Energy Hygiene products purchased on energyscience.in or ordered via WhatsApp from Energy HygieneX Mumbai & Gujarat, operated by Aura Photo Science, Thane. We accept orders from India only, and all payments are accepted in Indian Rupees (₹) only.
2. Returns — Manufacturing Defects Only
Our products are checked before dispatch. We do not offer refunds or returns by default. A return is accepted only in the case of a manufacturing defect, reported to us in writing within 15 days of delivery — by email to [email protected] or by WhatsApp message, along with your order details and clear photos or a video of the defect.
If a genuine issue arises after the 15-day window, please contact our support number — we will do our best to help you on the basis of mutual understanding.
3. Order Cancellation
- You may cancel your order within 2 days of making the payment, provided the product has not yet been dispatched.
- Once the product has been dispatched, cancellation is no longer possible.
4. Refund on Timely Cancellation
If you cancel within the stipulated time — within 2 days of payment and before dispatch — your refund will be credited to the same bank account / payment source from which you made the payment, within 7 to 10 working days, after deduction of a 4% payment-processing fee.
5. Refund Account — Security Rules
For your security and financial protection, refunds are made only to the original payment source. We cannot transfer a refund to any other account.
Credit-card exception: if you paid by credit card and your card issuer does not accept the inward refund/cancellation payment, only then may you provide an alternative bank account — subject to identity verification matching the order details.
6. Damaged in Shipping?
If your product arrives damaged, please record an unboxing video — or, if that isn't possible, take clear photos immediately as soon as you open the box — and send them to us right away on WhatsApp or email with your order details.
This evidence is essential for us to raise the claim with the courier and arrange a resolution for you quickly.
7. Services & Consultation Fees
This section applies to our services — Energy Hygiene audit and rectification of homes, offices, shops and factories, and Aura Radionics Wellness (personal energy-field scanning and balancing). In simple words, here is how service payments and refunds work:
- First, we talk. Every service begins with a primary consultation. No advance is asked for before this conversation happens.
- Then, the advance. After the primary consultation — once the scope, schedule and fee are mutually discussed and verified — we collect an advance payment directly into our business account.
- Service already done? No refund. Once the audit, rectification or wellness session has been conducted, the fee is not refundable.
- Cancelling before the service? A refund may be possible, but it depends on several factors — for example, how close to the scheduled date you cancel and what preparation work has already been done. There is no fixed formula, so please call or WhatsApp our support number at +91 7506 7506 85 and we will work out a fair resolution with you.
8. How to Raise a Request
- Email [email protected] with your order details, or
- WhatsApp +91 7506 7506 85 — the fastest way
Please include your name, order/payment reference, date of payment, and (for defects or damage) photos or video.
Quick Summary
- Returns: manufacturing defects only, reported in writing within 15 days
- Cancellation: within 2 days of payment, before dispatch
- Refund: original payment source only · 4% processing fee · 7–10 working days
- Orders accepted from India only, in ₹ only
- Shipping damage: unboxing video / immediate photos required
- Services: advance only after primary consultation · no refund once the service is done · pre-service refunds depend on conditions — contact support
