1. Where We Ship
We ship all over India — every state and union territory served by our logistics partners. We currently accept orders from India only, and shipping is completely free on every product; there are no hidden delivery charges at any stage.
2. What We Need From You at Checkout
To ensure your order reaches you without delay, please provide the following at checkout (or when ordering on WhatsApp):
- Your full name
- Complete shipping address with landmark, city, state and PIN code
- A working phone number (for courier coordination and delivery updates)
- Your email address (for order and dispatch confirmations)
An incomplete or incorrect address may delay delivery or cause the shipment to be returned; any re-dispatch will be arranged with you over WhatsApp.
3. Our Logistics Partners
We work with reputed national courier services. The logistics partner for your order may differ according to your service location — we choose the partner that reaches your PIN code fastest and most reliably.
4. Dispatch & Tracking
As soon as your product is dispatched, you will receive a dispatch acknowledgement on your email/WhatsApp. It includes:
- Your shipment / consignment number
- A tracking link — you can also track directly on the shipping partner's website using the shipment number
5. Delivery Timelines
Orders are typically delivered within 7 to 10 working days from dispatch. Remote locations, public holidays, or courier disruptions can occasionally add a day or two.
If your shipment has not reached you after 12 days, please contact us using the support details below — we will track it down with the courier and resolve it for you.
6. Payment — Pre-Paid Orders Only
All orders are pre-paid. Cash on Delivery (COD) is not available. Payment is made securely at the time of ordering — through Razorpay (cards, UPI, net banking, wallets) or as mutually confirmed on WhatsApp. Your order is dispatched only after the payment is received.
7. Receiving Your Package
Please check the package on arrival. If the box appears damaged, record an unboxing video (or take photos immediately on opening) and send them to us right away — see our Refund & Cancellation Policy for how shipping-damage claims are handled.
8. Order Changes
Need to correct your address or phone number after ordering? Message us on WhatsApp as soon as possible — changes are possible only before dispatch. Cancellations follow our Refund & Cancellation Policy (within 2 days of payment, before dispatch).
9. Shipping Support
For any delivery question or a delayed shipment:
Email: [email protected]
WhatsApp: +91 7506 7506 85
Please keep your shipment number handy for the fastest help.
